All of our orders undergo a multi-point inspection for functionality and fulfillment accuracy. If you are not satisfied with your order, you may return your order to LiveWire within 30 days for a refund (less restocking fees). Parts that may not be returned include:

• Orders labeled as noncancellable / nonreturnable
• Custom work e.g. panels where we have installed breakers based on your specifications
• Equipment that has been damaged
• Equipment that was sold as “New” and was used by the purchaser

Custom work is defined as any work we do for you based on your particular specifications, where work was performed to change a product based on those specifications.

A return authorization must be obtained from LiveWire within 30 days of receipt of your order by submitting a return request through our Product Return/Warranty Request form. A restocking fee of up to 30% may be assessed to all returns when a customer does not request a replacement. Some orders may be non-cancelable and non-returnable and that is communicated via phone or in writing at the time the order is placed.